Privacy Policy: We respect and understand your privacy

Privacy Policy

<p>Your privacy is important to clb10.com. This Policy explains how Clb10.com collects, uses, discloses, retains and deletes your personal information (including your photograph, biometric information and/or other identity verification information), including information collected through Clb10.com's websites and information (including audiovisual recordings of you while you do practice, learn or take a test) collected by Clb10.com or its representatives when you register. Your consent By providing Clb10.com or its representatives with your personal information more fully defined below, you consent to the collection, use, disclosure, retention and deletion of that information in accordance with this Privacy Policy and as otherwise permitted by applicable law. In addition, when you register for an account on the clb10.com website, you will be required to expressly consent to the collection, use, disclosure, retention and deletion of your personal information in accordance with this Privacy Policy and as otherwise permitted by applicable law. Clb10.com may also collect information on how the service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Suppose you are under the age of majority in the jurisdiction in which you live (which in most jurisdictions is either 18 or 19 years of age). In that case, any information submitted shall be and/or deemed to be submitted by your parent or legal guardian who must submit orders for clb10.com's products and services on your behalf, and by doing so, your parent or guardian consents and confirms that you consent, to the collection, use, disclosure, retention and deletion of your personal information in accordance with this Privacy Policy and as otherwise permitted by applicable law. You may withdraw your consent at any time, subject to legal or contractual restrictions and on reasonable notice to clb10.com, but then you might not be able to proceed with your intended interactions or transactions with Clb10.com or otherwise receive the full benefit of clb10.com's products and services. Personal Information In this Privacy Policy, "personal information" means information about an identifiable individual (including the individual's test registration information and test results) and documents and records containing that information. How clb10.com Collects Personal Information (a) Information You Provide You may be asked to voluntarily give your personal information to clb10.com or its authorized representatives when you are in contact with clb10.com or its representatives, including when you purchase products or services from clb10.com's websites. In those circumstances, you may choose not to provide certain requested personal information, but then you may not be able to purchase products or services, access or use certain features of clb10.com's websites. If Clb10.com or its representatives request your personal information, then you will provide the information directly to clb10.com or its representatives. You will not have another person provide your personal information on your behalf. Suppose you give clb10.com the personal information of another individual. In that case, you are solely responsible for complying with all applicable laws, including obtaining the individual's valid consent, regarding your collection and disclosure of the personal information to clb10.com and to clb10.com's website's product and service use, disclosure and retention of the personal information. (b) Automated Collection Clb10.com's websites may automatically collect certain information regarding your use of the websites, such as the dates and times you access the website, the browsers, operating systems and devices you use to access the website, the website pages you access, and the referring and exit website pages. Clb10.com may use that information for various purposes, including administering and improving the clb10.com websites and improving clb10.com's products and services. Clb10.com's websites, online services, email messages and advertisements may also use "cookies" and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists Clb10.com in improving products and services, advertising, customer communications and the online shopping experience. Clb10.com may use information collected through cookies and similar technologies to recognize you as a user of Clb10.com's websites, determine your general location, track your use of the websites, and offer personalized web page content, information, and advertisements otherwise facilitate and improve your website experience. Clb10.com may use web beacons, pixel or gif tags, and action tags to confirm that email messages have been delivered to and opened by you. You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of clb10.com's websites. You may opt out of receiving certain emails from clb10.com as indicated in the relevant emails. Some of the information automatically collected by technological means is non-personal information (because the information does not identify you), and clb10.com will deal with that non-personal information as explained below in this Privacy Policy unless applicable law requires otherwise. How clb10.com Uses Personal Information Clb10.com may use your personal information collected by clb10.com for purposes relating to or arising from your interactions and transactions with clb10.com and as otherwise set out in this Privacy Policy or permitted by applicable law, including: to provide you with services, including facilitating your registration for practise sessions and your attendance at learning/coaching sessions (including verifying your identity), to contact and correspond with you regarding website learning/practising sessions for which you have registered. to facilitate transactions and process orders and payments for products and services purchased by you (including to contact you regarding billing and payment discrepancies and to validate receipts); to contact and correspond with you regarding transactions (including payment issues) and your use of clb10.com's products and services; to provide you with information regarding clb10.com's announcements, new tests, new teachers, new raters, promotions, upcoming events, new products, special features and store openings; to process and respond to your specific suggestions, comments, inquiries and requests (including your feedback to Clb10.com about its products and services), and to otherwise administer clb10.com's relationship with you; to administer and facilitate your participation in contests and promotions related to clb10.com's products and services; to create and manage your clb10.com account; to develop, deliver, and improve clb10.com's products, services and advertising; and to protect and enforce clb10.com's legal rights, interests and remedies and to protect the business, operations or customers of clb10.com or other persons, including to enforce any of the terms of use, terms of service and other agreements that govern access to or use of clb10.com's products and services. Clb10.com may combine your personal information collected from you by clb10.com or on behalf of clb10.com through various sources (including information collected through clb10.com's websites and information collected from you when you register and information obtained from other sources. Clb10.com may use your personal information to communicate with you regarding important matters (such as information about practice tests, teaching modules, rates), and you may not opt-out of receiving those important communications. Clb10.com may use personal information to create non-personal information, and clb10.com may then use, disclose, transfer and retain the non-personal information as set out below in this Privacy Policy. How clb10.com Discloses Personal Information Clb10.com may disclose your personal information in accordance with written and electronic consents that you provide in advance and as otherwise required or permitted by applicable law without your consent, including for purposes relating to or arising from your relationship and transactions with clb10.com and as otherwise set out in this Privacy Policy. (a) Specific Consents Clb10.com may disclose your personal information according to the express or implied consents you give during your interactions and transactions with clb10.com. (b) Law Enforcement/Legal Disclosures Your personal information may be subject to access by and disclosure to law enforcement agencies in accordance with relevant applicable local legislation Clb10.com may disclose your personal information as required or authorized by applicable law, including to comply with a subpoena, warrant or court or arbitral order, or litigation disclosure obligations. Clb10.com may disclose your personal information if clb10.com reasonably believes the disclosure is necessary or appropriate in connection with national security, law enforcement, or other public issues. Clb10.com may disclose your personal information to law enforcement authorities or other organizations if Clb10.com reasonably believes the disclosure is necessary or appropriate to protect and enforce clb10.com's legal rights, interests and remedies or to protect the business, operations or customers of clb10.com or other persons, including to detect or prevent unlawful or fraudulent activities or other misconduct or to enforce any of the terms of use, terms of service or other agreements that govern access to or use of any of clb10.com's products and services. Clb10.com has no control over, or responsibility or liability for, the use, disclosure, retention and deletion of your personal information by the agencies, organizations or other persons to whom clb10.com discloses the information in the foregoing circumstances, and the use, disclosure, retention and deletion of the disclosed information by those agencies, organizations or other persons are not subject to this Privacy Policy. (c) Suppliers and Service Providers Clb10.com may disclose your personal information to clb10.com's suppliers and service providers (including technology platform providers and test centre operators) to assist clb10.com in the provision of services to you, to provide products and services to clb10.com (including to conduct customer research and satisfaction surveys and to provide customer communications, data processing and data management, marketing, fraud detection, address validation and tax services), to assist clb10.com to use your personal information in accordance with this Privacy Policy (including to process your transactions and payments, fulfill your orders, verify your identity, deliver products and services to you and provide customer service), and as otherwise permitted by applicable law. For example, clb10.com may engage independent test centre operators, coaching centres to administer practice or learning sessions, including collecting personal information from individuals who attend practice sessions. Clb10.com also engages independent service providers to help operate clb10.com's websites, advertising and email services, and analyze information collected through websites, advertising, and email. (d) Clb10.com Business Transactions Clb10.com may also disclose or transfer your personal information in connection with a proposed or actual business transaction in which clb10.com is involved (such as a corporate amalgamation, reorganization, merger or acquisition, or the sale of some or all of clb10.com's business or assets). Retention/Deletion of Personal Information Clb10.com may retain your personal information for the period reasonably necessary for the purposes set out or referenced in this Privacy Policy (including a retention period required by an Authorized Organization) and to comply with clb10.com's legal obligations or enforce or protect clb10.com's legal rights or a longer retention period required or permitted by applicable law. Clb10.com will either delete or dispose of your personal information or depersonalize the information, reasonably promptly after clb10.com is no longer reasonably required to retain the personal information for the purposes set out or referenced in this Privacy Policy Protection of Personal Information Clb10.com uses reasonable safeguards – including administrative, physical and technical security and safeguarding measures – appropriate to the sensitivity of the personal information in clb10.com's possession or under clb10.com's control to help protect the information from unauthorized access, collection, use, disclosure, deletion or similar risks. Nevertheless, security risks cannot be eliminated, and Clb10.com cannot guarantee the security of your personal information or that your personal information will not be accessed, used, disclosed or deleted in ways not otherwise described in this Privacy Policy. Any such security breach of such information if results in non-implementing and non-maintaining reasonable security practices resulting in wrongful loss or wrongful gain to any person, Clb10.com shall not be held responsible and liable to pay damages to any such person so affected as such act shall neither be willful or intentional. Accuracy and Access to Personal Information Clb10.com will rely on you to ensure that your personal information is as accurate, complete and up to date as necessary for the purposes of the products and services that clb10.com provides to you. You will promptly notify clb10.com of any changes to your personal information (including your clb10.com account information) using the procedures provided like the contact us form on clb10.com's websites or by contacting clb10.com's Customer Care at info@clb10.com. You may reasonably request access to your personal information collected by clb10.com and information about clb10.com's use, disclosure and retention of that personal information by submitting a written request to clb10.com's Privacy Officer using the contact information noted below. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information. You will be entitled to verify the accuracy and completeness of your personal information and have the information corrected as appropriate. Clb10.com may decline to process a request that is unreasonably repetitive, frivolous, vexatious or impracticable, or if clb10.com reasonably believes that the requested access would infringe or jeopardize other persons' privacy violate any applicable law or legal requirement, or for other reasons permitted by applicable law. Non-Personal Information Clb10.com creates or collects non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise anonymized, so that it no longer relates to an identifiable individual. Clb10.com may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever. If non-personal information is combined with personal information, then the non-personal information will be treated as personal information for the purposes of this Privacy Policy. For example, clb10.com de-personalizes or aggregates data regarding the individuals who take clb10.com's practice tests and their test results, reports, and then clb10.com uses and distributes that non-personal information for informational, research, statistical and training purposes. As another example, clb10.com modifies (using voice modification technologies) oral answers to test questions so that the individual answering cannot be identified, and then clb10.com uses and distributes the modified answers in instructional materials. 11. Other Matters (a) Exception for Contact Information: To the extent permitted by applicable law, the provisions of this Privacy Policy concerning personal information do not apply to information that is publicly available in a telephone directory or that is the business contact information that enables an individual to be contacted at a place of business. (b) Disclaimers, Liability Exclusions/Limitations and Disputes: The agreements that you accept when you order clb10.com's products and services contain important provisions, including provisions disclaiming, limiting or excluding clb10.com's liability and provisions determining the applicable law and exclusive jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Policy or clb10.com's collection, use, disclosure, retention and deletion of your personal information and are of the same force and effect as if they had been reproduced directly in this Privacy Policy. (c) Personal Information of Children: Clb10.com does not knowingly collect personal information from or relating to children who are under 13 years of age without the consent of the child's parent or legal guardian. Clb10.com expects parents to supervise and monitor their children's disclosure of personal information to clb10.com and its representatives. Please immediately contact clb10.com's Privacy Officer at the address noted below if you believe that clb10.com has unintentionally collected personal information from a child under 13 years of age without the consent of the child's parent or legal guardian. (d) Other Websites/Online Services: clb10.com's websites may contain links to other websites or online services. When you use those links, you are contacting another website or service. Clb10.com has no responsibility or liability for, or control over, those other websites or service or their collection, use, disclosure, retention and deletion of your personal information. Please refer to the privacy policies and terms of use applicable to those other websites or online services. We may employ third-party companies and individuals to facilitate our service ("Service Providers"), provide the service on our behalf, perform Service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.We may use third-party Service Providers to monitor and analyze the use of our service. (e) Contacting clb10.com's Privacy Officer: If you have any comments or questions about this Privacy Policy or how clb10.com deals with your personal information, please contact clb10.com's Chief Privacy Officer by mail at privacy@clb10.com. (f) English Language: You and Clb10.com have each expressly requested and required that this Privacy Policy and all other related documents be drawn up in the English language. (g) Changes to this Policy: Clb10.com may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on clb10.com's websites. Clb10.com's collection, use, disclosure, retention and deletion of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with clb10.com subsequent to any changes to this Privacy Policy will signify your consent to the collection, use, disclosure, retention and deletion of your personal information in accordance with the changed Privacy Policy. Accordingly, you should check the "Last Updated" date of this Privacy Policy (at the top of this Policy) and review any changes since the last version. (h) Notices to You: You consent to clb10.com sending you emails (to the email addresses you provide to Clb10.com) regarding this Policy and related matters. Effective Date: June 23, 2021</p>